Chirp AI Privacy Policy

Welcome to agentchirp.ai (the “Website”), operated by ChirpAI Pty Ltd (“ChirpAI,” “we,” “us,” or “our”). We are committed to protecting the privacy of individuals who visit our Website or use our services. This Privacy Policy explains how we handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).If you have questions about our policy or practices, contact us at contact@agentchirp.ai.By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue your use of the Website.

1. Who We Are

ChirpAI builds smart AI phone agents that can speak like real people, so you never miss a lead. Through our Website, we may offer information about our services, pricing, security measures, terms, and interactive demos where users can provide their details to receive a demo call.

Our responsibilities

If you are a registered Bearer customer or a visitor to our website we act as the "data controller" of personal data. This means we determine how and why your data are processed.

Your responsibilities
  • Read this Privacy Policy
  • If you are our customer, please also check the contracts - including the Data Processing Agreement available upon request at  contact@agentchirp.ai. - between us: they may contain further details on how we collect and process your data.
  • If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.

2. Personal Information We Collect

Information You Provide:
  • We may collect personal information that you voluntarily provide when you interact with our Website. This can include your name, email address, and phone number—typically when you request a demo call or sign up to receive more information.
Communications:
  • Any messages you send us through our website, emails, or other contact methods.
  • We may collect personal information that you provide to the AI phone agent when you sign up for a demo call.
  • We will only collect sensitive information if it is reasonably necessary for our activities and you have provided consent.
DATA YOU GIVE
DATA 
WE COLLECT
ACTION

You request a demo of Bearer

We call you

You use Bearer

You receive emails from us

You chat with us for customer support

You opt-in to marketing messages

  • Read this Privacy Policy
  • If you are our customer, please also check the contracts - including the Data Processing Agreement available upon request at support@bearer.sh - between us: they may contain further details on how we collect and process your data.
  • If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.

We will only use personal information for the purposes for which it was collected or as otherwise permitted by Australian law.

3. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

  • Providing Services: For example, if you sign up for a demo call, we use your phone number and name to facilitate that call.
  • Communications: We may respond to your inquiries, send you updates about our services, or provide information you have requested.
  • Service Improvement: Personal information helps us understand user interests and improve our Website and the services we provide.
  • Marketing: With your consent, to send promotional materials.
DATA YOU GIVE
DATA 
WE COLLECT
ACTION

You request a demo of Bearer

We call you

You use Bearer

You receive emails from us

You chat with us for customer support

You opt-in to marketing messages

  • Read this Privacy Policy
  • If you are our customer, please also check the contracts - including the Data Processing Agreement available upon request at support@bearer.sh - between us: they may contain further details on how we collect and process your data.
  • If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.

We will only use personal information for the purposes for which it was collected or as otherwise permitted by Australian law.

We will handle your personal information in compliance with Australian law. Where required, we will seek your consent to collect and use your personal information. In other circumstances, we may handle personal information if it is reasonably necessary for one or more of our functions or activities, and where this is permitted by law.

5. Disclosure of Your Personal Information

We will never sell your personal information to third parties. We may share your personal information with trusted third-party service providers who assist us in delivering our services (for example, telephony providers for demo calls). These providers are contractually obligated to handle your information in a manner consistent with this Privacy Policy and applicable privacy laws.If we transfer personal information overseas (for example, if our service providers store data outside of Australia), we will take reasonable steps to ensure the recipient handles it in accordance with the APPs and provides an adequate level of protection.

6. Data Security and Storage

We take reasonable steps to protect personal information from misuse, interference, loss, and from unauthorized access, modification, or disclosure. These steps include using secure servers and limiting access to personal information on a need-to-know basis.We retain personal information only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations. When it is no longer required, we will take reasonable steps to securely destroy or de-identify the information.

7. Accessing and Correcting Your Personal Information

Under Australian law, you have the right to:

  • Request access to the personal information we hold about you
  • Request corrections if it is inaccurate, out-of-date, or incomplete.
  • Opt-out of any communications or processing activities requiring consent.
  • Request a copy of your personal information in a structured, commonly used, and machine-readable format.

To do so any of the above actions, please contact us at contact@agentchirp.ai. We will respond to your request within a reasonable timeframe.

8. Complaints and Contact

If you have any questions, concerns, or complaints about our handling of your personal information, please contact us:

Email: contact@agentchirp.ai.

We will investigate your complaint and respond to you as soon as reasonably practicable. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Children’s Privacy

Our Website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. We will post the updated policy on our Website, and the revised policy will be effective as of the date it is posted. We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: contact@agentchirp.ai.